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Return Policies:Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site.

Return / Refund Policy

Return Policy

Knowing that your completely satisfied with your purchase is our top priority at LinuxSoftwareVstore. If you need to return an item for replacement or for a refund, please find the appropriate category below, then simply follow the instructions for a prompt response.





Please Note: All returns to LinuxSoftware.Vstore.Ca require a Returned Merchandise Authorization Number (RMA). Products must not have been openedAny merchandise returned without an RMA number will be refused and sent back to the sender, NO EXCEPTIONS. Instore Credit is issued only! Note on Products Marked (R) for refurbished there are no refunds.

SOFTWARE We accept returns of un-opened software within 30 days of purchase. Unfortunately we cannot accept opened, non-defective merchandise for credit or exchange. (Please see "Obtaining an RMA" below.) LinuxSoftware.Vstore.Ca GPL CD-ROMS We do not warrant or guarantee the software on these CD's. We only guarantee the media. We accept returns of LinuxSoftware.Vstore.Ca GPL CD-ROMS within 30 days on defective media only. (Please see "Obtaining an RMA" below.)

OBTAINING AN RMA Please obtain an RMA (Return Merchandise Authorization) number by simply e-mailing linuxossoftware@yahoo.com When sending this e-mail, please be sure to include your original order number, the title, and catalog number of the item you wish to return, and the reason for the return. SENDING THE ITEM BACK TO US Now that you have your RMA number, please pack the item safely and securely and write the RMA number on the outside of the package to ensure the proper return process. We do recommend insured shipping. Please allow 4-6 weeks for the credit to appear on your charge card statement. Instore credit will be given and all shipping charges are your responsibility. Shipping costs are non-refundable. NO EXCEPTIONS.

Shipping Information

Shipping charges are calculated on a per-product basis and more than one item discount. Please make note of the shipping charges associated with each item.

Incomplete and Incorrect Shipping Addresses

The customer is responsible for all shipping charges related to the reshipping of orders due to incomplete or incorrect shipping address information. If the incorrect address results in the the items being returned undeliverable then the item will be reshipped to the customer and the customer will be charged an additional shipping charge. If the incorrect address results in the loss of the items ordered then the customer is responsible for all expenses and is not eligible for a refund. In the event an order with an incorrect address is cancelled the customer is still charged the original shipping charge for the first shipping attempt along with the 15% restocking fee.

You can return products if they are damaged during shipping for same product only. Please contact us on your next step of returning the item. Any cd returned to LinuxSoftware.vstore.ca within 30 days of purchase and found to be defective will be promptly replaced and shipped out free of charge.

Please email us at linuxsoftwarevstore@yahoo.com Prior to shipping a defective cd and get RMA number.



Software Policies:
All software on this site is legally copied and redistributed under the GNU General Public License Agreement

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.

This distributed material is subject to the terms and conditions set forth in the Open Content License. The latest version is available at http://www.opencontent.org.

Linux is a registered trademark of Linus Torvalds
Last Updated: 8 Nov 2005 10:48:16 PST home  |  about  |  terms  |  contact
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